State Farm® Insurance Agent Karen Michaels

"Very professional willing to help in any way and save me money !! Very knowledgeable and helpful!"

"Fast and efficient"

"quick and easy with updating an insurance policy!"

"Mimi was so great to me when I called i was very upset from the run around and back and fourth she made me feel like my concerns were important took the time to talk with me and get the answers I couldn't get any where else took the time out of her day to help she is an asset to state farm and at this point the only reason im staying she should train the some of the claim staff and she needs a raise"

"Really don't appreciate your employees laughing at me while I'm trying to figure out my bill. When I've told her that I paid everything the app has told me to pay she proceeds to laugh at me and tells me that the app doesn't work half of the time with payments and instead of helping me she proceeds to laugh at me. I do not appreciate that, that was very disrespectful of your employee to do that. If I could give zero Stars I would."

"Excellent customer service Cristina was very friendly and thorough"

"The Office person I spoke with and updated information was kind, cheerful, knowledgeable and just overall pleasant."

"Great customer service. Tammy was very helpful and quickly provided the information I needed. Been with them for 53 years and I would highly recommend Karen and her team."

"Very Helpful & Professional!!"

"Customer service at State Farm is very nice. Very appreciated and today, Tammy helped me really great. Thank you."

"My experience with State Farm has been amazing every agent is very knowledgeable and helpful. Two agent really stood out, those agent went above and beyond to help me when getting a may insurance corrected and life insurance for my mom and myself. Both agents was polite patient and very friendly not to mention knowledge and experience. I would recommend Mrs. Tammy L Smallwood and Scotty thank you for your service I really appreciate you."

"Scotty was very helpful and responsive to my needs and requests."

"I was very satisfied with the service quick fast and informative with a low rate"

"Tammy was an awesome help today. Thank you so much"

"State Farm has provided me with great service up until recently. November 11 2025 I purchased a vehicle for my business and called State Farm from the tag anf title service location to add the vehicle before leaving the title office. The young lady I spoke with took all the required information and we ended the call. I assumed everything was taken care of, the next week or week and a half, I call State Farm back because I didn't see the Nissan on the app with my other car. I was informed that the vehicle was covered and may take a while to show and link the business vehicle with your personal vehicle, it was strange to me but I said ok. Another week or two go by, my husband purchased a car, so he calls State Farm to add his car and whomever he spoke to on the phone says "We have your car added it's the 2017 Nissan Altima right" he replies no that's my wife's car, I want to add a different vehicle. Throughout the entire time I'm still uneasy because I did not receive insurance cards and the car still is not showing online. I call State Farm again, this time I'm highly irritated because I receive a notice from MVA that I need to provide proof of insurance, as I'm on the call, I'm finally told the car was not covered by insurance there were just so the notes on the account regarding adding it. The nice gentleman explained everything and as much as I wanted to bomb him out, I couldn't because it was not his fault, he was simply there to clean up someone's else's mess. During our phone call he assured me that the insurance was in full effect, he had me pay a premium fee, sent me an email confirmation of everything including the notice he sent to MVA. 2 weeks later I get another notice from MVA stating my registration is suspended. I'm highly annoyed, irritated, and point blank pissed🤬. So I call State Farm again, research has to be done again and Sam AKA Samantha will call me back🙄. Received the return call and they are unable to back date that far unless she sends a request to the underwriting dept who will research, takes 20-30 days, I should have to pay the back date premium of 206.00, keep in mind there's no garuntee they'll approve it. I told Sam ok that's fine send the request but then thought again it made no logical sense to pay 206 to State Farm when I can just pay MVA 200. On top of that wait 20-30 days on the underwriting dept to do resesrch and they could still come back and deny the request. State Farm really put Mr through the ringer with this one. I am currently looking for another insurance company. For all 3 of my vehicles and my house. I plan to move all my accounts. This has been the worst experience ever. I'm leaving a 2 star becsuse of the young gentlrman who attempted to resolve my issue and actually told me the truth about my business vehicle. Everyone else who was incompetently involved can GO TO HELL."

"Thank you Tammy for your great service adjusting the auto policy for my mother."

"This lady is wonderful and continues to be every time I call. Love them all."

"Very great service and pleasant team members."

"Karl was a great help !! Thanks a lot ! I recommend him and his friendly service🙏"

"Wonderful service!!!"

"Chayna and Mimi provided me with absolutely outstanding and cheerful service. They could teach a class on customer relations."

"Scott Cochran was extremely helpful & answered quickly! Thank-you!"

"I love the State Farm. These people are amazing. They take their time their professional. They help you. They walk you through step by step. They're just amazing people. I love this State Farm, especially Karen Michaels State Farm. Very caring and professional would definitely recommend"

"Very kind people."

"Tammy was very helpful and timely in assisting me with updating my car insurance policy!"