
State Farm® Insurance Agent Karen Michaels
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Urban Pulse
April 25, 2025
"Anna has been tremendously helpful over and over again, assisting me in getting the proper insurance coverage. I took over a second business last year with a lot of different components from events to a retail store, employees and more. Anna made the entire process SO easy making sure I had the proper coverage per my lease. Highly recommend!"
Alisha Martin
April 25, 2025
"I called late on a Friday afternoon after purchasing a new vehicle and Tammy was still an absolute pleasure! Appreciate the attentive customer service while everyone else in the area was clocking out for the weekend :)"
andrew c
April 24, 2025
"Great experience! Our agent was very knowledgeable and helpful throughout the entire process."
susan brace
April 24, 2025
"chanya was very helpful in answering questions & providing guidelines. I’ll be back when I need insurance again."
Tawny McCarty
April 22, 2025
"I had the pleasure of talking with David Lazzaro when I needed to make changes to my policy and he is fantastic! I love how personable he is and he’s kind and has a wonderful sense of humor! Very good customer service and I’d highly recommend anyone to seek him out for their insurance needs!"
"Thank you for your review, Tawny! Mimi is such a great embodiment of the customer service we strive for in our office. We are so thankful to be able to help you!"
Jim Goody
April 21, 2025
"Very helpful and thorough. Answered and explained all my questions."
Dymear Garnett
April 21, 2025
"Cameron Thorpe & Tyler Litton assisted my grandmother Reba, they were very knowledgeable and efficient with their services."
Gary Hughes
April 21, 2025
"I had a great experience, fully answered my questions as well as offered improvements to my existing as well as my new policy, could not ask for a better person to work with A+"
Genoveve Hines
April 18, 2025
"Brooke Raffa was the representative that help me and I appreciate her time and patience with me . she answered all my questions and her voice as so kind and pleasant. Thank you Ms. Brooke Raffa for helping me save some money."
Billie Ann Livingston
April 17, 2025
"I love them! They are always so helpful and excellent communication."
Wilmington Resident
April 16, 2025
"Great customer service... pleasant to talk to"
Elizabeth Johnson
April 10, 2025
"They very considerate and compassionate and great to deal with."
"Elizabeth, thank you for the wonderful review! We're so glad that our team has helped you with proper compassion and care. We strive to ensure that our customers are taken care of! Please give us a call if there is anything else we can do to help."
Lisa Knowles
April 9, 2025
"Very knowledgeable"
"Lisa, thank you for your review! We are so thankful for the opportunity to share our knowledge with you. We are here to help!"
seth costello
April 8, 2025
"Carmen was extremely helpful."
"Thank you for the five-stars, Seth! We are so glad that Carmen was able to help you. We are here for you!"
Rebecka Buettner
April 8, 2025
"Tammy worked quickly to get my new vehicle added to our insurance plan against the deadline to add, and the rates remained the same! She explained everything and got me a temporary insurance card via email. She was fantastic! I also called her 15 minutes before closing time - I am so appreciative of her willingness to help me! Thank you Tammy!"
"Rebecka, thank you so much for such an incredible review! Tammy is known in our office for her customer service, and we are so glad that she was able to help you! We are here for you whenever you need us!"
Célise Nsie
April 8, 2025
"I was looking for assistance on adding a new car to my insurance and Tammy was the person who assisted me on the phone. She was very cheerful and patient as well(very good combination for the morning). Overall, I am very satisfied about the services provided."
"Celise, thank you for the five-stars! Tammy is such an asset to our team, and we are lucky to have her. We are so glad that you had such a great experience with our office. We are here to help you protect what matters most!"
Donna Epps
April 8, 2025
"For me, all state has been an experience. They're very good at what they do I appreciate them. And I'm glad to have dinner with my insurance company. Thank you all state."
"Donna, thank you for such an incredible review! We appreciate your loyalty and are honored to have you as a customer."
Sean Beamer
April 7, 2025
"Mimi was extremely helpful in getting my policy updated."
"Thank you for your review, Sean! Mimi is a wonderful addition to our team, and we are so glad that she was able to update your policy. Please reach out with any other changes you need to your policies!"
Amy Dudley
April 4, 2025
"Our state farm agent retired recently and we were curious about some rates and coverages. So, when contacted about our new agent, we asked and received a very fast return call from them. The agent that helped us was very personable, knowledgeable, and knew exactly what my concerns and questions were regarding the coverages in question. Her name is, Mimi Bryant, and we appreciate her help."
"Amy, thank you for such a wonderful review! Agent changes can be confusing, but we are here to help you! Our team is dedicated to customer satisfaction, and we will take great care of you. Please feel free to reach out if there is anything else we can do to help you protect what matters most!"
Cindy Goldstein
April 4, 2025
"While sad to lose my agent, State Farm’s Terry Schmeck to her well deserved retirement, I was relieved to connect with my new agent Karen Michaels! Karen answered the call and immediately helped me navigate what I thought might be a complicated claim! I’m so confident and comforted knowing State Farm has my back! Cindy G"
"Thank you for such an amazing review, Cindy! We are honored to help you after Terry's retirement. Our office is very well-versed in complicated claims, and we will handle the stress so you don't have to! Please reach out with anything else we can do to help you."
Sylvester Robinson
April 4, 2025
"Wonderful service very helpful and great prices"
"Thank you for the five-stars, Sylvester! We are so glad that you had a positive experience with our team. We are honored to help you! Please reach out if there is anything else we can do to help you protect what matters most."
Bakar Ah
April 3, 2025
"Fida Yasin was awesome agent she replied me with excellency !!!!"
"Thank you, Bakar! We are so glad that you had such a wonderful interaction with Fida. She is integral to our team, and we are lucky to have her! We are here to help you protect what matters most."
Toni Hunter
April 2, 2025
"Tammy was excellent. She assisted me immediately. No longer wait time or anything. Very pleasant and personable."
"Toni, we appreciate your kind words and are so glad that Tammy was able to help you! She is a wonderful addition to our team. Thank you for trusting us to protect what matters most! We are here to help whenever you need anything."
B BALDWIN
April 2, 2025
"Actually I dealt with Tammy. She was very helpful and informed me of things. I did not know about thanks, Tammy!!!"
"Thank you for the five-stars! We are so glad that you had such a great experience with Tammy. We are here to help you!"
Dennis Osorio
April 2, 2025
"I was looking for new insurance. Anna called me to follow up on the inquiry I sent out. I was supposed to get back to her to start the process of switching, but then work got in the way, and I was swamped until recently. She kept an eye on my rates and called me again last week to let me know in case I was still interested. I said yes, and she helped me get set up with a new policy right away. Everything went smoothly, and I had new insurance within 10 minutes. She told me Cameron would follow up with me a week later, which was today. He was just as helpful and made sure to answer extra questions that I forgot to ask Anna. He was thorough and had great customer service. I'm impressed with both Anna and Cameron and how helpful and customer oriented they were."
"Dennis, thank you for such a wonderful review! We are so happy that you were satisfied with Anna and Cameron. They pride themselves on being as efficient as possible and we are lucky to have them on our team! Please feel free to reach out with any other questions. We are here to help you!"