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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alice Stallings

October 8, 2024

5  out of  5
rating by Alice Stallings
"Efficient, friendly, understood my problem and helped me."
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Donna Cleveland

October 7, 2024

5  out of  5
rating by Donna Cleveland
"Very nice person and very helpful. Thank you"
We responded:
"Donna, thank you for your kind words! I'm glad you found our service helpful. If you ever need further assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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karl kunkle

October 5, 2024

4  out of  5
rating by karl kunkle
"Mimi Bryant was very helpful and polite"
We responded:
"Karl, thank you for your review! I'm glad to hear that Mimi was helpful and polite during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Greg Pankiw

October 4, 2024

5  out of  5
rating by Greg Pankiw
"Kaylor Sirmon was very helpful in finding the best policy that suited my needs. She is very informative & very polite. I could not ask for a better person then her. I highly recommend her for all your needs. Check her out ,you won't be sorry!"
We responded:
"Greg, thank you for your wonderful review! I'm happy to hear that Kaylor was able to assist you in finding the best policy for your needs. Her informative and polite approach is something we truly value in our office. We appreciate your high recommendation and are always here for any future needs or questions you might have. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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michael jones

October 4, 2024

5  out of  5
rating by michael jones
"Very satisfied with Laurena today"
We responded:
"Michael, thank you for sharing your positive experience with Laurena! I'm glad to hear you were very satisfied with her assistance. If you need anything else, feel free to reach out to our office. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Sasha Banks

October 4, 2024

5  out of  5
rating by Sasha Banks
"Called to get a quote and spoke with Lorena and she was super kind and helpful. Even though the cost for me will increase by about 60 dollars over 6 months I will happily switch to have the exceptional customer service I experienced here."
We responded:
"Thank you, Sasha, for sharing your experience! I'm happy to hear that Lorena provided you with such kind and helpful service. We strive to offer exceptional customer service, and it's wonderful to know that you value it. If you have any further questions or need assistance, our office is here for you. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Brenda Tackett

October 4, 2024

5  out of  5
rating by Brenda Tackett
"Call Laurena — She has went above and beyond to help me never giving up! I had someone in her office. Tell me that I should just leave!! I won’t Ever forget how that felt! I am really, really thankful and can’t say enough about her remarkable customer service skills, her professionalism, and the knowledge that she has when it comes to our insurance. Very knowledgeable and professional. I highly recommend her !!!"
We responded:
"Brenda, thank you for your kind words about Laurena. We're glad to know you found her knowledgeable and professional. Your recommendation means a lot to us. If you need any further assistance, we're here to help. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Augusto Martinez

October 3, 2024

5  out of  5
rating by Augusto Martinez
"I had a fantastic experience working with Karen Michaels at State Farm! She was extremely professional, attentive, and knowledgeable about my insurance needs. Karen took the time to thoroughly explain my options and provided personalized recommendations that suited my requirements perfectly. Her excellent customer service made the entire process smooth and stress-free. I appreciate how responsive she was to all my questions and how she made sure I understood everything. Highly recommend her for anyone looking for reliable and expert insurance advice!"
We responded:
"Hey Augusto, thank you for sharing your positive experience with us. I'm glad to hear that you had a fantastic experience with our office. It's great to know that you found the insurance options and recommendations helpful and that the process was smooth and stress-free. Your appreciation for our responsiveness and customer service means a lot. If you have any further questions or need any other assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Alex Gorokhov

October 2, 2024

5  out of  5
rating by Alex Gorokhov
"Chris Greaver was extremely helpful. When comparing quotes from different agencies he was able to speak about pros and cons of his competitor's policies. Ultimately, we went with State Farm because they offered greater coverage which was important for us."
We responded:
"Thank you, Alex, for your wonderful review! I'm glad Chris was able to assist you effectively and provide a thorough comparison of policies. It's great to know that our coverage met your needs. We appreciate your trust in State Farm and are here for any future questions or assistance you may need. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Valdreace Williams

October 2, 2024

4  out of  5
rating by Valdreace Williams
"My experience with State Farm was outstanding. My agent David assessed my insurance needs in the most professional way and than the better plan kicked in for my insurance needs No hassle just courtesy and improvements for me. Thank you so much State Farm Team."
We responded:
"Thank you, Valdreace, for sharing your positive experience! I'm glad David was able to assess your insurance needs professionally and find a better plan for you. It's wonderful to know that you found the process hassle-free and courteous. We appreciate your feedback and are here for any future needs or questions you may have. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Jasmyne Williams

October 1, 2024

2  out of  5
rating by Jasmyne Williams
"I originally did a really nice review because the office was great. This is the second or third time I've called because the month the month payment has changed. I started a new plan with them not even a year ago because I purchased a brand new vehicle after selling a different one. I called the office to figure out why my bill went up again when I have perfect driving history and always on time if not early with my payments. She started talking about inflation and what not but at the end of the day the prices keep changing and we agreed on a price not even a year ago and that price changed. Inflation or not yall aren't doing anything to my car or house maintenance at all for the price to keep going up. At the end of the day yall choose the price not anyone else. I am a professional driver with great driving history and extra driving certifications for safe driving and they won't even accept any CDL or class discounts so currently looking for a new provider."
We responded:
"Thank you, Jasmyne! It's great to hear that you appreciate the assistance and service provided by Keara and David. The fact that they were helpful in the claims process and efficient in adding a new vehicle reflects a commitment to customer satisfaction. We're also glad you enjoy the holiday cards. If you ever have further insurance needs or questions, please don't hesitate to reach out!"
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JDT

October 1, 2024

5  out of  5
rating by JDT
"It was a pressure talking to David he explained everything to us about our car insurance. I have talked to alot of insurance company in the past but I'm glad we went with state farm. David thank you for taking the time to explain everything to the both of us. You were a very pleasant person and very much appreciated."
We responded:
"Hi, thank you for your wonderful review! I'm glad to hear that David was able to explain everything clearly about your auto insurance. It's satisfying to know that you found our service pleasant and appreciated. If you have any further questions or need assistance in the future, our office is always here to help. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Dr. Wallace Henry, III

October 1, 2024

5  out of  5
rating by Dr. Wallace Henry, III
"I had the pleasure of working with the amazing Fida. This was the first agent I have worked with that saved me so much and advocated for savings so much. I am glad to be apart of the statefarm family. Finally you are a gem and I thank you so much!"
We responded:
"Fida is indeed a fantastic part of our team, and I'm glad she could help you save so much! Your satisfaction is our priority, and it's wonderful to have you as part of the State Farm family. If you ever need anything else or have more questions, we're here to help. Thank you for your kind words! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Jon Maust

September 30, 2024

5  out of  5
rating by Jon Maust
"Karen Michaels was FANTASTIC to deal with...got a quote for auto,homeowners and life insurance as well as an umbrella policy and the total for everything was less per month than just the auto insurance policy was with our previous insurance company...5 stars to Karen Michaels"
We responded:
"Thank you so much, Jon! I'm so glad to hear you had a fantastic experience working with me and that we could help you save on your policies. It's always a pleasure to assist clients like you. If you ever need anything, don’t hesitate to reach out! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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TY LITTY

September 30, 2024

5  out of  5
rating by TY LITTY
"That guy Tyler Litton. He is one of a kind! If you need anything that has to do with insurance he is your guy! He has the best customer service and helps you save money at the same time. Oh and by the way have you seen his email picture. He looks like a greek god. I can't say enough about him or the Karen Michaels agency. All my business and referrals will forever go to them. 5 stars 7 days a week 365!"
We responded:
"Thank you, Ty. It's fantastic to hear such high praise for Tyler and the rest of the team! Sounds like you've found a team that goes above and beyond. Thank you for your loyalty and the 5-star recommendation. If you ever need anything else or have more referrals, they'll surely appreciate it!"
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Joe Benyish

September 29, 2024

5  out of  5
rating by Joe Benyish
"Rachel was great to work with! Karen’s office is always the most helpful when dealing with my insurance needs!"
We responded:
"Joe, thank you for your wonderful review! I'm glad to hear that Rachel provided you with great service and that our office continues to meet your insurance needs. Your satisfaction is very important to us. If you ever need further assistance, we're here to help! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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TN Holley

September 26, 2024

5  out of  5
rating by TN Holley
"I worked with a great agent …wasn’t Karen but someone under Karen Michaels …the lady agent was awesome and patient"
We responded:
"Thank you, TN, for your wonderful review! I'm glad our team member provided you with such great service. We strive to ensure that every interaction is positive and helpful. If you need any further assistance, please don't hesitate to reach out! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Araceli Onaha

September 26, 2024

5  out of  5
rating by Araceli Onaha
"I had such a great experience with Laurena. She sounded nice and professional. She also gave great advice and I loved that she explained everything in details for me. She also went more into depth to make sure I get my discounts. She even introduced me to I durance that I didn't even know about that would help with my children. She wasn't pushy either, just informative."
We responded:
"Araceli, thank you for sharing your wonderful experience with Laurena! It's great to hear that she took the time to explain everything in detail and made sure you understood all the options available, including ways to help with your children. We're happy that you felt comfortable and well-informed throughout the process! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Brittany Anderson

September 26, 2024

5  out of  5
rating by Brittany Anderson
"Brooke was very pleasant and helpful! I enjoyed working with her!"
We responded:
"Thank you, Brittany! I'm happy to hear that Brooke was pleasant and helpful during your experience. We appreciate your feedback and look forward to assisting you with any future needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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mike hall

September 26, 2024

5  out of  5
rating by mike hall
"Very helpful! Harold Hines was respectful and got me the lowest deal. Would definitely recommend giving them a call for insurance and all other needs."
We responded:
"Mike, thank you for your wonderful review! I'm glad to hear that Harold was respectful and helped you find the best deal. We appreciate your recommendation and are always here for any of your insurance needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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GEE

September 26, 2024

5  out of  5
rating by GEE
"FLda was great and help me get started with my policy for me and my son"
We responded:
"Thank you, GEE, for your wonderful review! I'm happy to hear that our office was able to assist you in getting started with your policy for you and your son. We appreciate your trust in our office and are here for any future needs or questions you may have. - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Thomas Steckmann

September 26, 2024

5  out of  5
rating by Thomas Steckmann
"Helpful staff, good rates for renter's insurance and personal item coverage. Had not had to make a claim though"
We responded:
"Thank you, Thomas, for your positive feedback! I'm glad to hear that you found our team helpful and our rates for renter's insurance and personal item coverage satisfactory. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Jessica Gebhart

September 24, 2024

5  out of  5
rating by Jessica Gebhart
"Highly recommend this agency for any insurance needs! Tammy was extremely professional and helpful in assisting me with my homeowners policy update. Over 20 years as a satisfied customer!!"
We responded:
"Thank you for the five-star rating, Jessica! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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lvm2233 manning

September 24, 2024

5  out of  5
rating by lvm2233 manning
"Ms. Tammy was very professional and helpful. Thank you so much."
We responded:
"Thank you for your kind words. I'm happy to hear that Tammy provided you with professional and helpful service. We appreciate your feedback and are here for any future needs you may have! - Karen Michaels - State Farm Insurance Agent, North East, MD"
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Dusty Sanborn

September 24, 2024

5  out of  5
rating by Dusty Sanborn
"We unfortunately had to deal with a minor accident called our local agent and was fortunate enough to get Scotty. Scotty took care of all of our questions and got me answers right away if he wasn't sure on somethings. He definitely made this process so much easier then ones a had in the past. Thank you Scotty"
We responded:
"Dusty, thank you for sharing your experience! I'm glad Scotty could assist you and make the process smoother for you. We appreciate your kind words and are always here to help with any future needs. - Karen Michaels - State Farm Insurance Agent, North East, MD"